ELITEUN has established extensive and solid partnerships with our clients over the years. We deeply understand that ELITEUN can only succeed while out clients thrive. Thus, customer satisfaction is the one and only criterion for our services. We have established a standard, efficient and complete after-sales service system, to eliminate challenging issues for our customers in a professional and timely manner.

Standard Support

  • Technical documents in paper or electronic form
  • 24/7 support from ELITEUN engineers or FAQs from chatbots
  • Timely response to on-site support request
  • Instant system diagnose and recovery in event of serious breakdown
  • System patch and upgrade
  • Faulty components repair or replacement
  • Periodic inspection of software and hardware operation status